![]() That number was an 800 number to India, and the guy told me I needed to upgrade my OS system but I would still need the TT updates. I said maybe the disk was defective so he finally gave me another number to call. I know I'm not the only one with this issue I have read many comments in the TT Community Boards. And don't forget the horrible customer service. incorrect information entered on our e-file return, and 4. If TurboTax knew they were having glitches, why did they not send emails of apology and their actions to correct this error so many people are experiencing? Furthermore, why are they still accepting more clients to this day while TurboTax is still experiencing their glitches?Įvery time I called, the reps never gave me a straight answer or an apology for the huge screw up! They said one glitch. TurboTax has handled our account as well as many other clients' accounts horribly. 2, 2009: We called TurboTax to check status of refund for TT fees there was no refund from TurboTax being processed! The last rep we spoke to did not process our request of a refund of fees! This rep gave us a confirmation number for our requested fees refund.īottom Line: This has got to be, by far, the worst experience I have ever had to date with any business. 26, 2009: Called IRS for status check TurboTax entered incorrect information on our return forms and will delay our refund another week! We went from refund arriving 1/31 to 2/3 now 2/10! I called a TurboTax rep she said they would issue out a refund (but she never pulled up our account and verified nothing). The IRS told me that because of the phantom third return forms, our refund would be delayed for another week. ![]() In total for this day, I spent 3 hours on the phone with SSA, the IRS as well as with TurboTax reps. Jan 20, 2009: In fear of ID theft, we contact SSA. I will never use TurboTax software again. I am in the process of doing two state forms and part of my federal form by hand. The presence of ASP.net 2.0 would go a long way towards explaining the change in character of this company. I am very suspicious of this from a privacy point of view. Unlike other years, my computer is now a server to TurboTax. I found the components of this program from the panel and noticed that these components were loaded at the same time as TurboTax. This year I noticed that TurboTax loaded a lot of Microsoft programs onto our computer that made it into an SQL server (MS ASP.net 2.0). In the past years, it worked very well for us and we recommended it to everyone. Obviously, TurboTax does not have their product ready. Can you imagine that? The form is coming soon. ![]() As to the Federal return which we were finally able to update, we cannot file it because TurboTax says some of the needed forms are coming soon! I'm referring to the sale of residence form and worksheet. I need a second state and after paying for it by credit card, could not download it either. In addition, it tells me I have downloaded the free state return, which is not true. Now I can't download the free state return and am turning blue in the face. Finally, I demanded a URL of where I could update and mercifully received one. The pages were changing in content from day to day. I honestly can't say how we reached some page that allowed us to connect by email with a representative.
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